State Farm® Insurance Agent Brian Payne
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Andrea Smith
May 8, 2026
"Shortly after I booked my home and auto insurance package with this agency, I was contacted and told my Safe Driving Discount was contingent upon my using a device that they had mailed me to connect to my vehicle's blue-tooth which essentially tracks my driving. (I've been accident and citation free for many years.) But what really irked me was that the CSR I dealt with made NO mention that the tracking device was a parameter for this discount. From there, things continued to get worse, increase in initial quotes, problems with premium payments being logged in, and double payments not being correctly posted. Not even six months later, I am looking to place my insurance book of business elsewhere."
"Andrea, thank you so much for the great compliment and the 5 Star Review! I'm so glad to hear that you had a positive experience with Lishawna! Thank you for your business and welcome to State Farm and my agency! Bp"
Brayden Truesdell
May 7, 2026
"Lishawna was very helpful with getting the best prices on the coverage I wanted for my car!!"
"Hi Brayden. I'm glad Lishawna was able to help you! Thanks for the great compliment and the 5 Star Review! We appreciate your business! Bp"
Susan Crews
April 22, 2026
"Lashana. Was very personable. Explained what services I needed and what costs I needed a very good experience!!?"
"Hi Susan! Thank you so much for the wonderful compliment and the 5 Star Review! I'm glad to hear that Lishawna took great care of you and you had a very good experience with my agency! Thanks for your business! Bp"
Doug See.
April 13, 2026
"Excellent support staff! Brian, if needed will get back to you within 24 hours! Multifunctional... i have multiple different policies and services life, retirement, annuity, Hagerty and family planning."
"Thanks for the 5 Star Review, Doug! Thanks for being a long time State Farm Customer. We appreciate your business!"
Mike W
April 2, 2026
"Good luck getting answers out of Lishawna. In writing, she is consistently a poor communicator in writing, half-answering initial questions and ignoring follow-ups altogether...and gets snippy about it, to boot. Brian seems to be completely out of the loop and is hard to reach. Look elsewhere. There are lots of other SF offices."
"Thank you for your feedback. We are committed to continuous improvement and appreciate your input. "
Amanda Supinger
March 31, 2026
"Wonderful customer service and my rates decreased"
"Hi Amanda! Thanks so much for the compliment and the 5 Star Review! We appreciate your business! Welcome to my agency and State Farm! Bp"
Sherri Brady
March 11, 2026
"If you're in the market for new insurance, please go see Lishawna. She was great. Walked me through the whole process from quotes to getting the coverage we needed. So glad we made the switch!!"
"Hi Sherri! Thank you so much for the great compliment and the 5 Star Review! I'm so glad to hear you had a great experience with Lishawna! Thank you for your business! Welcome to my agency and State Farm! Bp"
Taylor Teegarden
March 9, 2026
"Very straight forward and easy!!"
"Hey Taylor! Thanks so much for the compliment and the 5 Star Review! I'm glad to hear it was an easy switch for you! Thanks for your business! Welcome to my agency and State Farm! Bp"
Dawn Young
March 5, 2026
"Such a great experience insuring my car and home.. the sales person was so nice and genuine she offered me every discount she knew she could give me.. she really went above and beyond to help meet me needs all in under 15 minutes.. ty all so much"
"Hi Dawn! Thank you so much for the kind words and the 5 Star Review! I'm so glad to hear you had a great experience switching to us! Thank you for you business! Welcome to my agency and State Farm! Bp"
Elizabeth Tripp
March 5, 2026
"Great service and excellent price. They saved me $700 per year for car insurance."
"Hi Elizabeth! Thank you so much for the compliment and the 5 Star Review! We appreciate your business! Welcome to my agency and State Farm! Bp"
Robert Stier
February 21, 2026
"Excellent service"
"Hey Robert! Thanks for the great compliment and the 5 Star Review! We certainly appreciate it! Welcome to my agency and thanks for your business! Bp"
Rachelle Jett
February 13, 2026
"Very friendly, patient and kind. Took us every step to get our insurance finished and set! Best experience I've had in a long time!"
"Hi Rachelle! Thanks so much for taking time to give us such a great compliment and a 5 Star Review! I'm so glad you had a great experience getting your insurance set up with us! We truly appreciate your business. Welcome to State Farm and my agency! Bp"
jay dee
January 23, 2026
"Absolutely amazing service, Lishawna always has a pleasant and wonderful personality and goes above and beyond to make sure my services are mer"
"Hey Jay Dee! Thanks for the great compliment and the 5 Star Review! Thanks for your business! We appreciate you!"
Shane Wallingford
January 7, 2026
"Wonderful experience and saved me a lot of money!!"
"Thanks so much for the 5 Star Review Shane! Glad to hear you had a wonderful experience! Thanks for your business and welcome to my agency and State Farm! Bp"
Tina Grabill
January 2, 2026
"Heather has been very helpful with transferring my insurances. She's professional and has the patience of Job dealing with all my questions."
"Hi Tina! Thank you so much for the kind words and the 5 Star Review! We truly appreciate it! I'm glad to hear that Heather was a great help to you! Thank you for your business! Welcome to State Farm and my agency! Bp"
Austin Hartley
December 18, 2025
"Brittany was awesome made every thing as easy as possible and got me a way better rate than I previously had!"
"Hi Austin! Thanks so much for the great compliment and the 5 Star Review! We truly appreciate your business! Welcome to State Farm and my agency! Bp"
Natalie Keller
December 17, 2025
"Heather was very friendly and helpful with fast service! I was able to change multiple policies and save money!"
"Hey Natalie! Thanks so much for the wonderful compliment and the 5 Star Review! Thank you for your business! We truly appreciate it! Welcome to State Farm and my agency! Bp "
Russell Jones
November 26, 2025
"They were quick, made it very easy and saved me alot of money..it was a great experience"
"Hi Russell! Thanks for the great compliment and the 5 Star Review! We appreciate it! Thanks for your business! Bp"
Katherine Stewart
November 12, 2025
"Brittany was super nice and helpful"
"Hi Katherine! Thank you so much for the nice compliment and the 5 Star Review! I'm so glad that Brittany was able to help you! Thank you for your business! Bp"
Libby Thayer
November 11, 2025
"Lishawna was very helpful. She was able to answer all of my questions and get me set up with a policy that worked for me."
"Libby, thank you so much for the great compliment and the 5 Star Review! I'm so glad Lishawna was able to help you find the coverage that worked for you! We appreciate you business! Bp"
Laura Kitchen
October 31, 2025
"I have both business and personal accounts with Brian Payne State Farm. I always receive excellent service! My needs are always taken care of promptly and professionally."
"Hey Laura! Thank you so much for the wonderful compliment and 5 Star Review! Thanks so much for your business! I truly appreciate it! Bp"
Asia Fath
October 29, 2025
"Brittany was very helpful. She was able to answer all of my questions and get us gitted with a policy that worked for us."
"Asia thanks so much for the kind words and the 5 Star Review! We truly appreciate it! Thanks for your business! Welcome back to State Farm and my agency! Bp"
Shelley Prater
October 24, 2025
"Brittney was so helpful! She listened to what I needed and guided to a policy that fit! Thank you for a great experience!"
"Hey Shelley! Thanks for the wonderful compliment and the 5 Star Review! I'm so glad that Brittany was able to help you with a remarkable experience! Welcome back! Bp"
Josh Thomas
October 23, 2025
"Lashawna my agent was phenomenal. Super helpful and informative."
"Hey Josh! I'm so glad to hear you had a remarkable experience working with Lishawana! Thanks for the fantastic compliment and the 5 Star Review! We truly appreciate it! Welcome back to my State Farm Insurance Agency! Bp"
Kassy McCall
October 23, 2025
"They were very kind, patient and understanding of my situation and helped me switch auto insurance very easily for a great price!!!"
"Hi Kassy! Thanks so much for the kind words and the 5 Star Review! I'm so glad we were able to help you save money on your car insurance! Welcome to my State Farm Insurance Agency! Bp"